Company Name Representative Name &Designation Department Contact Number Period (1st Jan to 30 June)-1st Half Yearly (1st July to 31st Dec)-2nd Half Yearly Select Year 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 Are You Use Sess Product Yes No Other Type Of Feedback SESS Own Standard Product SESS Customized/Supplied Product SESS Service support for Other Brand product SESS Service support their Own Products Installation and commissioning Criteria(Meeting Specifications and Standards) Highly Satisfactory 91% to 100% Highly satisfactory 81% to 90% Satisfactory Below 70% to 80% Dissatisfactory 50% to 70% Dissatisfactory 31% to 50% Highly Dissatisfactory Below 30% Criteria (Meeting Delivery Schedule) Highly Satisfactory 91% to 100% Highly satisfactory 81% to 90% Satisfactory Below 70% to 80% Dissatisfactory 50% to 70% Dissatisfactory 31% to 50% Highly Dissatisfactory Below 30% Criteria (Promptness in Attending Customer Complaints) Highly Satisfactory 91% to 100% Highly satisfactory 81% to 90% Satisfactory Below 70% to 80% Dissatisfactory 50% to 70% Dissatisfactory 31% to 50% Highly Dissatisfactory Below 30% Criteria (Timely Response) Highly Satisfactory 91% to 100% Highly satisfactory 81% to 90% Satisfactory Below 70% to 80% Dissatisfactory 50% to 70% Dissatisfactory 31% to 50% Highly Dissatisfactory Below 30% Criteria (Improvements) Highly Satisfactory 91% to 100% Highly satisfactory 81% to 90% Satisfactory Below 70% to 80% Dissatisfactory 50% to 70% Dissatisfactory 31% to 50% Highly Dissatisfactory Below 30% Customer Remarks